If You Need Help
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If You Need Help
If you are having trouble using your LANserver EX system:
1. Retry the action, carefully following the instructions given for that
task. It is especially important to check each step of your workflow.
2. Check these installation notes for the latest information that might
have become available after the documentation was published.
3. Check the documentation that came with your Avid application or your
hardware for maintenance or hardware-related issues.
4. Visit the online Knowledge Center at www.avid.com/support. Online
services are available 24 hours per day, 7 days per week. Search this
online Knowledge Center to find answers, to view error messages, to
access troubleshooting tips, to download updates, and to read/join
online message-board discussions.
5. For Technical Support, please call 800-800-AVID (800-800-2843).
For Broadcast On-Air Sites and Call Letter Stations, call
800-NEWSDNG (800-639-7364).
Technical Support Information
Most products feature a number of coverage options. Avid Assurance
service offerings are designed to facilitate your use of Avid solutions.
Service options include extended telephone coverage, automatic software
maintenance, extended hardware warranty, and preferred pricing on
replacement parts.
For more information regarding Avid’s service offerings, visit
www.avid.com/support or call Avid Sales at 800-949-AVID
(800-949-2843).
Program availability and details might vary depending on geographic
location and are subject to change without notice. Contact your local Avid
office or your local Avid Reseller for complete program information and
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